We’re always looking for ways to serve you better while maintaining the reliable service, fair pricing, and responsive support you count on. To help us do that, we’ll be updating our payment options for spare parts orders starting March 31, 2026.
What’s changing? We will no longer accept credit cards for spare parts orders for either Universal or Hover-Davis products after March 31, 2026.
What are your payment options?
- Blanket Purchase Orders (Recommended): For customers with recurring orders, a Blanket Purchase Order (BPO) provides a flexible, efficient purchasing solution.
How It Works:
- Submit a BPO for a total dollar amount covering a specified time period.
- Credit pre-approval is required before a BPO can be accepted.
- Reference the BPO number each time you place an order.
- Orders will be released against the BPO as needed until the total amount is reached.
Important: Setting up a BPO can take some time. We strongly recommend starting the process as soon as possible to ensure a smooth transition.
How to Get Started: If you are interested in purchasing parts through a Blanket Purchase Order, please email treasury@uic.com with the total dollar amount requested for the BPO. She will review your credit status and provide guidance. Once approved, you may submit the purchase order and begin placing orders against your BPO.
Individual Purchase Orders
- You may continue placing individual POs per order, just as you do today.
Spare Parts Contract
- Did you know we can quote and offer you a prepaid contract based on your past or future planned order amounts? Interested in this option? Reach out to the Regional Customer Service Manager (https://www.uic.com/contact-us/).
How to Order Spare Parts
After selecting your preferred payment option, you may proceed with ordering spare parts using any of the following methods:
- Order Online (Recommended)
- Visit: https://www.uic.com/about-myuniversal/
- Log in to MyUniversal, or if you don’t have an account, you can request one here.
- Select “Order Spare Parts”
- Add items to your cart
- Proceed to checkout
- Enter your PO number in the payment field
- Order by Email; find e-mail addresses here: (https://www.uic.com/contact-us/).
Send your request to your regional team and include:
- Part numbers
- Quantities
- Your PO number (if available)
- Order by Phone; find phone numbers here: (https://www.uic.com/contact-us/).
Order by Email; find e-mail addresses here: (https://www.uic.com/contact-us/).
Send your request to your regional team and include:
- Part numbers
- Quantities
- Your PO number (if available)
Order by Phone; find phone numbers here: (https://www.uic.com/contact-us/).
Order by Email; find e-mail addresses here: (https://www.uic.com/contact-us/).
Send your request to your regional team and include:
- Part numbers
- Quantities
- Your PO number (if available)
