Blog

Putting U Back into Customer Service

June 9, 2020
By Kristi Schilloff

We’re putting YOU back into:


We feel your pain and know it’s been tough getting your team trained during the Covid-19 quarantine period . . .

We’re here to help! We have extended all training contracts that would have expired from March 2020 to June 2020 out by an additional 3 months. Your contracts (and credits) are now valid until September 30, 2020!

Yes, that’s right you now have another 3 months to utilize your existing training credits!

But, wait. . . there’s more.   All other training contracts set to expire from July through December 2020 have ALSO been extended out by 3 months. For example; if your contract was going to expire in July, it will now expire in October 2020, etc.

Now that you have the time to spend your money, it’s a perfect time to re-start a training plan for your team.  Here are a couple of great options: 

e-Learning

Our interactive self paced web modules – available 100% on-line – cover introductory courses, basic machine operation & prerequisite courses to attending live programming and maintenance classes. This medium is perfect for training in any place, anytime and anywhere!

  • Check out the variety of e-Learning courses available NOW by clicking HERE

  • From here you’ll be able to see a list of courses available and sign up to attend.

  • Our e-Learning modules are scheduled monthly with 24×7 access. We provide biweekly instructor facilitation and  progress updates. Students will receive a certificate upon successful completion of the course material, activities and final assessment above 80%.

Live Training

We offer hands-on, performance-based training from our skilled and passionate instructors. These focused classes cover three product lines: Surface Mount, Through-Hole and Automation.

  • Our Live Training courses are currently on pause, due to the Covid-19 pandemic. However, we expect to be opening up the schedule soon (likely in July). Please check our webpage often for further updates.

  • NOTE: We have put the strictest measures in place to protect students when they do come on site, including: limiting class sizes to allow for social distancing, requiring everyone to wear a mask, frequent cleaning of equipment & classrooms and more. We are also following the recommended CDC guidelines and will make adjustments to our policies based on their recommendations to keep everyone safe.


Don’t delay. . . put your training plans in place today!

Questions related to your individual contracts should be addressed to Amy Tyler by e-mail (amy.tyler@uic.com) or by phone at: +1.607.779.5808.

Want to learn more about Training and all the ways it can help you improve your team’s efficiency, click HERE!

 

More Related Posts

“Moore” Is Better with Heterogeneous Integration

As Moore’s Law slows, Heterogeneous Integration (H.I.) is emerging as the smarter path forward—combining multiple specialized dies (logic, memory, RF, power) into one compact, high-performance package. This blog explores how H.I. is transforming everything from smartphones to datacenters, and how advanced platforms like FuzionSC™ + High-Speed Wafer Feeder are simplifying complex multi-die assembly. The result? Faster development, lower costs, and better chips—built for the future.

“Fish-Eyed” Press-Fit Pins Challenges & Solutions

Traditional inspection methods fall short when it comes to next-gen “fish-eyed” press-fit pins—whose flared, asymmetrical geometry makes them nearly impossible to evaluate with 2D vision systems. One misaligned pin on a $15K board can mean catastrophic failure down the line. That’s why we’ve implemented precision 3D laser inspection across our platforms—combining upward and downward vision, sub-micron accuracy, and custom tooling to catch defects in real time and ensure flawless placement the first time, every time.

Up to 70% Off “LAST TIME BUY” Spare Parts!

Get up to 70% off a limited number of SELECT “LAST TIME BUY” spare parts for your Universal equipment, covering our entire range from surface-mount to insertion-mount. Ensure peak performance with genuine Universal Spare Parts, designed and quality tested for the highest standards.