Spare Parts Ordering
Order parts directly from our Worldwide Parts Sales and Distribution system. Parts can be ordered with a purchase order number or credit card number for your convenience.

Account History Center
Get direct access to quotes, order confirmations, packing lists, and invoices, all at the touch of a button and directly from our business system.

The documents provided in the Account History Center should give you all of the information needed to prepare your own shipment documents from the US to Mexico or Canada when you are the exporter, also known as the US Principal Party of Interest (USPPI).

Please be advised, you must be the exporter when you take possession of product prior to crossing country borders. Should you have any questions regarding the information needed to export your shipments, please contact our International Trade Manager, Brinden Lord, by phone +1 607 779-5206 or e-mail at Brinden.Lord@uic.com.

Customer Experience Cloud
Get support when you need it—on your terms. Access troubleshooting info, submit a self-service case, or check updates on an existing one. Just click the link below to sign up, or access the site directly.

Troubleshooting Guides
NEW: Now available through our Customer Experience Cloud, we offer a troubleshooting knowledge base for our surface mount and through hole product lines. This information has been assembled by Universal’s Global Service team and allows you to search for solutions, based on specific symptoms to optimize your manufacturing environment using our A.I. powered smart search algorithm.

Customer Situation Database (CSD) Online Inquiry Tool
View status of your customer service activity or enter a self-service case.

Sign up, or access the site here: Go to Experience Cloud

Software Revision Notes and Updates
Get immediate access to the latest notes and releases of Universal’s machine software. View known issues, download the latest versions, and access software release notes.

Consortium Website
In addition to these tools, Consortium members can explore our new consortium site—your gateway to research, whitepapers, and the latest insights to help you tackle real manufacturing challenges.

The NEW Consortium Website can be accessed here: Go to Consortium Website

Check here for the latest news and announcements. We are committed to doing whatever it takes to make MyUniversal a helpful online resource for your manufacturing needs.